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I understand on the normal bases that you can only help with rent every two years but considering with the pandemic going on why is it that people cannot get extra help when they really need it ? I lost my job due to the pandemic and I'm very far behind on my rent and can't seem to find help anywhere I wasn't told about the awsome grant they had going last year until it was too late. But I called the hotline and waited for you all to call me back cuz that's who said that they were sending me to and you guys never even bothered to respond to me and tell me that I was not eligible for help. I had to find out months later I called back for more help to a number that my landlord had given me