About this agency

Rental and Utility Assistance
1st Step: Leave a voicemail to be placed on the call-back list.
To receive rental assistance, call (949) 380-8144 ext. 209 to be added to our call-back list for a phone interview.  Please note we are only able to assist those living in South Orange County from Irvine to San Clemente. The following documents are needed: photo ID for all adults in the home, identification for all children in the household, a current utility bill at your current address, verification of household income, a copy of a three-day pay-or-quit notice, a complete copy of the rental or lease agreement, a current copy of a bank statement.
Funding is limited and services are offered on a first-come, first-served basis.

To receive utility assistance, call (949) 380-8144 ext. 209 to be added to our call-back list for a phone interview. Please note we are only able to assist those living in South Orange County from Irvine to San Clemente. We will need a photo ID for all adults in the household, identification for all children in the home, utility disconnection notice – the bill cannot be past 30 days from the date the bill was prepared, proof of household income and a current copy of a bank statement. We do not provide assistance with telephone, cable or trash bills. Utility bills must be in the caller’s name or the person calling must be an authorized user on the account to receive services.
2nd Step: Evaluation and notification
After leaving a voice mail, South County Outreach will review your application or contact you for further information.  If you meet basic criteria and funding is available, you will be contacted to set up an appointment to see a case manager within 10 working days.  If you are not eligible, you may be offered referrals to other agencies that may be able to assist you. Please do not call for status of your application, staff does not have access to this information.
3rd Step (if applicable): Meet with a case manager
At your appointment you will have the opportunity to discuss your situation and needs with a trained case manager.  They will assess your situation to determine eligibility.  Please be sure to bring all documents listed above – if these documents are not provided, South County Outreach will not be able to provide assistance. The initial screening will be conducted to determine income and family size.
4th Step (if applicable): Receive funding
After meeting with a case manager and funding is identified for you, South County Outreach will issue payments directly to your landlord and/or utility company. Checks are not issued on the day of your appointment as we need to contact the landlord or utility company first. Payments are made directly to landlords and utilities. A budget and action plan will be developed and the maximum amount of aid is $1,000. You will need to be prepared to answer question about your household expenses.
While we understand that you may be experiencing a difficult time, rental and utility assistance is by appointment only, no walk-ins are accepted and there are no same-day appointments. We return all inquiries in the order in which they are received.  Please note that due to the overwhelming number of inquiries received each month, it may take some time for us to contact you.
How Rental Assistance works
The program is designed to help tenants with a single month’s rent to avoid an eviction. Applicants more than one month behind on their rent are typically denied aid due to funding restrictions. The amount of rental assistance usually based on the amount needed to make a rent payment. The total aid amount is $1,000 per household.
Applicant requests are carefully screened so that funds will be used to help the greatest number of people in need. We will need contact the landlord and they must agree to participate.
Generally, if you receive assistance from FEMA or Homeless Prevention Funds, you cannot receive this assistance from more than one agency.

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